What a verification audit assesses
This page is one of our provider type pages. A verification audit applies to providers who deliver only lower-risk, lower-complexity supports. The NDIS Commission's Verification Module sets the standards. It has four outcomes:
- Human resource management. Competent workers, with records of identity, right to work, pre-employment checks and qualifications, completion of the mandatory NDIS worker orientation module, and training in infection prevention and the use of personal protective equipment.
- Incident management. A system proportionate to your size that complies with the Incident Management and Reportable Incidents Rules 2018.
- Complaints management. A system that follows procedural fairness and complies with the Complaints Management and Resolution Rules 2018.
- Risk management. A documented system that manages work health and safety risks, appropriate insurance, emergency and disaster planning, regular risk assessments, and infection prevention and control.
The Commission's page on the quality audit process says an approved quality auditor reviews your documentary evidence as a desktop review. Our guide to verification and certification audits compares the two pathways.
Which supports usually sit on this pathway
The Commission's registration groups list shows the audit type for every group. Examples on the verification pathway include household tasks, therapeutic supports, home modifications, exercise physiology and personal training, interpreting and translation, and community nursing care. The Commission notes that many verification providers are already professionally regulated, for example through AHPRA. If you also deliver any certification-pathway support, such as daily personal activities, you complete a certification audit. To see a likely pathway for your groups, use our registration pathway checker, and remember that your Initial scope of audit decides the real answer.
The evidence auditors ask for
- Records of worker identity, right to work, pre-employment checks, qualifications and experience, and professional registrations where they apply. The Commission publishes a documentation guide for this on its Verification Module page.
- NDIS worker screening clearances for key personnel and workers in risk-assessed roles.
- Certificates for the NDIS worker orientation module and records of continuing professional development.
- Infection prevention and control training and, where relevant, PPE training and supply.
- Insurance certificates: the module names professional indemnity, public liability and accident insurance.
- Your incident management procedure and register, and your complaints management procedure and register.
- A risk management approach, including work health and safety, emergency and disaster planning, and risk assessments that consider how much participants rely on you.
The auditor submits their report to the Commission within 14 days of a verification audit. Our audit checklist marks the items that also apply to verification.
Where our package fits, and where it does not
Our package is 220+ editable Word documents covering the Core Module and Modules 1 to 5. That is far more than a verification audit needs, because Modules 1 to 5 serve higher-risk supports. If you deliver only verification supports, you would use mainly the Core Module documents, which include incident and complaints handling, risk management, worker screening and continuous improvement. See what is included for the full list. Our documents do not guarantee registration, and you must edit them to describe your own practice. Our guide to adapting templates explains how.
Need less than the full package?
Verification providers don't need everything in the full package. You're welcome to get in touch, and we'll work out a suitable price for what you actually need. The $1,500 price on our pricing page is for the complete Core Module and Modules 1 to 5 package.
Contact us about pricing, or look at what is included in the full package first.
This page is general information based on NDIS Commission and government sources at the date shown. It is not legal or professional advice, and the rules can change. Check the NDIS Commission's current requirements and read our disclaimer.