How support coordination registration works
Support coordination levels 1 and 2 fall under registration group 0106 (assistance in coordinating or managing life stages, transitions and supports). Specialist support coordination is group 0132 and pulls Module 4 into your audit scope. Both are certification-pathway groups, which means a two-stage audit: a Stage 1 document review against the Core Module (plus Module 4 if in scope), then a Stage 2 implementation assessment with interviews and file sampling.
Mandatory registration for all coordination providers was flagged alongside the SIL reforms but is currently paused, the state of play is covered in our 2026 reforms guide. In practice, coordination businesses register to serve agency-managed participants and to stay ahead of a reform direction that clearly favours registration.
What auditors look for from coordinators
- Conflict of interest management. The signature issue for this provider type. If you also deliver direct supports, or have commercial relationships with providers you refer to, auditors expect a conflict of interest policy, a register of declared conflicts, written disclosure to participants, and evidence that participants were offered choice.
- Capacity-building evidence. Coordination is funded to build participant capacity, not create dependency. Case notes, coordination plans, and progress reports need to show goals, actions, and outcomes, not just contact logs.
- Service agreements and consent. Clear agreements covering scope, fees against the relevant support items, information sharing consent, and how the participant can end the arrangement.
- Privacy across agencies. Coordinators hold and share more participant information than almost any other provider type. Auditors test your privacy policy, consent records, and secure handling of participant files.
- Crisis and escalation procedures. Especially for specialist coordination, documented crisis management, escalation pathways, and multi-agency collaboration protocols are core Module 4 territory.
How the package maps to a coordination registration
| Audit scope | What the package provides |
|---|---|
| Core Module | Governance, conflict of interest policy and register, privacy and consent documents, service agreement templates, complaints and incident systems, risk management, and continuous improvement tools |
| Module 4 (specialist coordination) | Specialised support coordination framework, complex needs and crisis management procedures, multi-agency collaboration protocols, and outcome reporting templates |
| Operational forms | Coordination planning and review templates, case note formats, referral and disclosure forms, and the registers auditors sample at Stage 2 |
The full package covers the Core Module and Modules 1 to 5 in editable Word format, so a coordination business that later adds direct supports, a common growth path, already holds the documentation for the expanded scope. See the complete contents.
Sole traders and small coordination teams
Most coordination businesses are small, and auditors scale the audit accordingly: fewer interviews, less time, lower fees. What does not scale down is the documentation requirement, a sole-trader coordinator is assessed against the same Core Module outcomes as a 50-person agency. Starting from a complete, professionally structured document set is the difference between a few weeks of customising and several months of writing. Costs for the whole registration journey are broken down in our registration cost guide.