What a SIL audit covers
SIL sits in registration group 0115 (assistance with daily life tasks in a group or shared living arrangement), a higher-risk group on the certification pathway. Your audit is a two-stage assessment: Stage 1 reviews your documentation against every applicable Practice Standards outcome, and Stage 2 tests implementation with staff interviews, participant interviews, and visits to your homes.
The scope for a typical SIL provider:
- Core Module, always, covering rights, governance, service provision, and the support environment.
- Module 2a (implementing behaviour support plans) whenever residents have behaviour support plans or regulated restrictive practices are used or foreseeable, which is the norm in SIL settings.
- Module 1 (high intensity supports) where descriptors such as enteral feeding, complex bowel care, or ventilator management apply to any resident.
What auditors look for in SIL settings
SIL audits are won at house level, not head office. Auditors sample individual homes and individual participant files, and the most common findings cluster around the same gaps:
- Rosters of care and support plans that match delivery. The documented supports, staffing ratios, and funded rosters need to reconcile with what actually happens in each home.
- Restrictive practices documentation. Authorisations, behaviour support plan implementation records, staff training evidence, and the monthly reporting trail. Unauthorised restrictive practices are reportable incidents.
- Incident and complaints systems that workers can describe. In Stage 2 interviews, auditors ask support workers directly how they would report an incident or escalate a complaint.
- House-level risk and safety documents. Individual risk assessments, emergency and disaster plans per home, medication management records, and environmental safety checks.
- Worker compliance. NDIS Worker Screening clearances for every risk-assessed role and a training register that evidences competency for the supports each worker delivers.
How the package maps to a SIL registration
Our 220+ document package is organised around the Practice Standards, so the documents a SIL provider needs are already structured the way the auditor will assess them:
| Audit scope | What the package provides |
|---|---|
| Core Module | Governance, risk management, incident management, complaints, privacy and consent, service agreements, continuous improvement, emergency and disaster management, and the registers behind each system |
| Module 2a | Behaviour support plan implementation procedures, staff training frameworks, monitoring and data collection tools, and restrictive practices documentation |
| Module 1 | Clinical governance, delegation protocols, high intensity care planning templates, medication management procedures, and competency assessment tools |
Every document is delivered in editable Word format, so you can localise policies to each home and insert your own organisational details before the audit.
The timeline pressure is real
A wave of SIL providers is entering the registration pipeline ahead of the 2026 deadline at the same time as auditor capacity has tightened. Documentation is the part of the critical path you control: having an audit-ready document system on day one means you can apply, take your initial scope of audit, and book an auditor while competitors are still writing policies. The full preparation plan is in our SIL registration guide.